FAQ
1. What payment methods do we support?
- We support over a dozen payment methods, including VISA, MasterCard, AmericanExpress, and more.
2. Where do we ship from?
- For orders from the United States, shipments will be fulfilled randomly from our CA, IL, and NY warehouses. Orders from other countries will be shipped from our warehouse in China.
3. How long does shipping take?
- Processing time always in 48-72 hours. Shipping time typically ranges from 4-13 business days, depending on the destination and the shipping method you choose. Delays may occur due to holidays, adverse weather, strikes, etc.
4. What is our packaging like?
- Each order is packaged in thick bubble wrap and shipped in a cardboard box or carton.
5. What materials are our products made of?
- All our products are made of high-quality materials such as gold filled or sterling silver, ensuring quality and durability. Specific materials are listed in each product description.
6. Who are our products suitable for?
- We provide retail services for individuals who love DIY jewelry making and wholesale services for global jewelry sellers.
7. How can I track my order?
- You can track your order information on www.17track.net or the official website of the shipping carrier. Any questions please feel free to contact our customer service team.
8. How do we handle returns and refunds?
- If you receive a defective or unsatisfactory product, or if you receive the wrong item, or if your package is lost, please contact our customer service team within 7 days of receipt, provide relevant evidence, and apply for a return or refund. For details, please refer to the "Returns & Refunds".
9. Can I be your partner?
- Sure! We are constantly looking for retailers, agents, and distributors. We offer dropshipping services, so you don't need to stock inventory. If you're interested in becoming our partner, please feel free to contact us at info@dokidecor.com.
10. How can I contact the customer service team?
- You can email us at info@dokidecor.com for assistance, and we will promptly address your concerns and provide help.
We hope the above information helps you better understand our products and services. If you have any other questions or concerns, please don't hesitate to contact our customer service team!